Q:-
"Has Just Mackintosh got
outlets nationwide ?"
A:- No, we are
based in Merseyside and we can send items for next
day delivery
to most regions of the UK. Customers can also buy
direct from our showroom in Merseyside.
Q:-
"I don't like ordering
on-line; Can I order any other way ?"
A:- Yes, you
can telephone your order to us, or send a cheque via
letter post to our office address.
Q:-
"Can I return items
?"
A:- Yes, you
need to let us know that you are returning goods and
remember always
to get 'proof of posting' from the
post office.
Q:-
"I live outside the UK.
Can you send items gift wrapped to my relatives in
the UK ?"
A:- Yes, Certainly.
Please type your message and request in our
comments
boxes on the checkout pages.
Q:-
"Why do I have to have
courier delivery ? I prefer to have Royal Mail Delivery,
so that I can collect from the sorting office ,as
I am at work during the daytime."
A:- If you are
only offered courier delivery during the checkout
process this is because your
total order weighs over
2kg and courier is the cheapest and most secure option.
Q:-
"Can I have the order delivered
to my works address ?"
A:- Yes, this
is the preferred method if you are not at home during
the day.
Always give your works department name, so
that the parcel will get to you.
Q:-
"Do you have a printed
Catalogue ?"
A:- Currently
not. Due to ever changing stock items, a printed catalogue
is
currently not cost effective. If requested, we
can provide a CD containing
most of our items which
can be viewed 'offline'.
Q:-
"When is your showroom
open for visiting ?"
A:- Please see
our opening times on our website. This is updated
weekly.
Q:-
"When will I receive my
order ?"
A:- This will
depend on which service that you have paid for and
also where you live.
Courier next-day or 2 days for Scotland.
We have no control over the delivery time with Royal
Mail - however,
we do post out your order on the day
or the day after that we receive your order.
Q:-
"Can I have my order today
?"
A:- Unfortunately,
sometimes lead times are against us and we ask our
customers
to be reasonable when requesting quick delivery;
ORDER IN TIME, DO NOT LEAVE UNTIL THE LAST MINUTE
!
Q:-
"I placed my order on Friday
night and today is Monday. I have not received my
order. Why ?"
A:- All orders
received after 4pm are not processed until Monday,
so delivery in these cases would be from Tuesday onwards.
